Stephanie (she/ they), is currently UX Research Operations Lead at Springer Nature. The week of ROC'23 will also be the 4th anniversary of Stephanie working in ReOps at Springer Nature. ‍They began their career in UX and User Research in 2003, while completing a PhD on using and applying user research methods to Information Science tools. Since then, they have worked in user-centric roles across a diverse range of industries in the UK both agency and client sides, evangelizing and delivering enthusiastically user-centric work. ‍Their book User Research: A Practical Guide was first published in 2017, while Stephanie was Head of User Research and Analysis for the Government Digital Service within the UK Government. A second edition was released in February 2022.