Lauren leads ResearchOps for Elsevier’s healthcare and life sciences UX teams. Before starting ReOps, she was a UX researcher and architect for 6 years. A polymath at heart, Lauren started her UX career after getting a degree in film, working in content operations, and dabbling in front-end development. Throughout her various roles, she has woven a focus on people-centered process, information architecture, and — most recently — how work happens. Lauren lives in Philadelphia and is always up for a conversation about metadata, crafting, or Star Trek.