Democratize Research: Elevate UX Research Practice

Democratize Research: Elevate UX Research Practice

As a small ResOps team of two supporting a product team of 200, our goal is to enable UX research at scale within the product development organization through scalable operational programs. To achieve this goal, we needed to be strategic with our time and resources and figure out a way to make research self-serve while ensuring legal compliance, appropriate allocation of budget, and upholding high quality research standards. We created several programs to enable non researchers to conduct their own research: a DIY research training program and self-service recruitment combined with a streamlined system of prioritization and oversight.