VICE PRESIDENT, RESEARCH OPS | FIDELITY INVESTMENTS
Jennifer Otto is a dedicated UX Research Operations leader with a passion for crafting inclusive, top-tier experiences for researchers and participants alike. Her expertise lies in addressing unmet needs through the development of efficient systems and a steadfast adaptability to change. With a solid educational foundation in both Psychology and Information Architecture, Jennifer boasts an impressive 25-year career spanning user experience and project management, primarily within the Financial and Insurance sectors. Beyond her professional pursuits, she channels her penchant for optimizing user experiences into her personal life by expertly organizing closets and meticulously labeling everything in sight.